How can we help?
Find answers to common questions, follow troubleshooting guides, or reach out to us directly. We're here to help.
Getting started with Kept
Download the app
Kept is available on the App Store for iPhone and iPad. No account or sign-up is required — just install and open.
Add your first transaction
Tap the + button, choose Income or Expense, pick a category, enter the amount and an optional note, then save. That's it.
Set up a budget
Go to Budgets, create a new budget, set your category and spending limit, then choose weekly, monthly, or yearly. Kept tracks your progress automatically.
Enable iCloud Sync (optional)
In Settings, turn on iCloud Sync to keep data in sync across all your Apple devices using your personal iCloud storage.
Frequently asked questions
Do I need to create an account to use Kept?
No account is required. You can start using Kept immediately without signing up, logging in, or sharing any personal information.
Can I use the app without internet access?
Yes, Kept works fully offline. All your data is stored locally on your device so you can track and review finances anytime, anywhere — no internet connection needed.
Can I change currency and settings later?
Absolutely. You can update your currency, appearance, notifications, and all other settings at any time from the Settings screen. Kept adapts to your preferences without limits.
Will my data be used for ads or tracking?
Never. Kept contains no ads, no trackers, and no analytics. Your financial data is entirely private and never leaves your device unless you choose to export or sync it yourself.
Is my financial data stored securely?
Yes. All data is stored on-device using Apple's SwiftData framework. You can additionally enable App Lock with Face ID, Touch ID, or a PIN to prevent unauthorized access.
Troubleshooting
Step-by-step solutions to the most common issues.
The app won't open or keeps crashing
- Force-quit the app and reopen it.
- Restart your iPhone.
- Ensure your iOS is up to date (Settings → General → Software Update).
- Delete and reinstall the app — your data is stored in iCloud if sync is enabled, or will be gone if not, so back up via Export first.
My data didn't sync to another device
- Make sure iCloud sync is enabled in Kept Settings.
- Check that iCloud Drive is on for Kept in iOS Settings → [Your Name] → iCloud → Apps using iCloud.
- Ensure both devices are signed into the same Apple ID.
- Pull down to refresh in the app, or close and reopen it.
I accidentally deleted a transaction
- Deleted transactions cannot currently be recovered from within the app.
- If you made a recent export (CSV or JSON), you can reference that to re-enter the transaction.
- Going forward, use the Export feature regularly as a backup.
Face ID / Touch ID isn't working
- Go to iOS Settings → Face ID & Passcode (or Touch ID & Passcode) and ensure Kept is listed.
- Disable and re-enable App Lock in Kept Settings.
- If the issue persists, try removing and re-adding a Face ID or fingerprint in iOS Settings.
Still need help?
Can't find what you're looking for? We're happy to help personally. Send us a message and we'll get back to you within one business day.