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Find answers to common questions, follow troubleshooting guides, or reach out to us directly. We're here to help.
Getting started with Kept
Download the app
Kept is available on the App Store (iPhone & iPad) and on Google Play (Android). No account or sign-up is required — just install and open.
Add your first transaction
Tap the + button, choose Income or Expense, pick a category, enter the amount and an optional note, then save. That's it.
Set up a budget
Go to Budgets, create a new budget, set your category and spending limit, then choose weekly, monthly, or yearly. Kept tracks your progress automatically.
Enable cloud backup (optional)
In Settings, turn on iCloud Sync (iOS) or set up encrypted Google Drive Backup (Android) to keep a private copy of your data in your own cloud.
Frequently asked questions
Do I need to create an account to use Kept?
No account is required. You can start using Kept immediately without signing up, logging in, or sharing any personal information.
Can I use the app without internet access?
Yes, Kept works fully offline. All your data is stored locally on your device so you can track and review finances anytime, anywhere — no internet connection needed.
Can I change currency and settings later?
Absolutely. You can update your currency, appearance, notifications, and all other settings at any time from the Settings screen. Kept adapts to your preferences without limits.
Will my data be used for ads or tracking?
Never for ads. Kept has no ads and no advertising trackers, and your financial data never leaves your device unless you export or back it up yourself. On Android, the app includes optional crash reporting (Google Firebase Crashlytics) to help us fix bugs — it never includes your financial data, and you can turn it off anytime in Settings → Advanced.
Is my financial data stored securely?
Yes. Your data is stored on-device — using SwiftData on iOS and an encrypted database on Android. You can additionally enable App Lock with biometrics (Face ID, Touch ID, or fingerprint) or a PIN to prevent unauthorized access.
Troubleshooting
Step-by-step solutions to the most common issues.
The app won't open or keeps crashing
- Force-quit the app and reopen it.
- Restart your device.
- Ensure your OS is up to date (iOS: Settings → General → Software Update; Android: Settings → System → System update).
- Delete and reinstall the app — back up via Export or cloud backup first, since on-device data is removed when you uninstall.
My backup or restore isn't working
- iOS: make sure iCloud Sync is enabled in Kept Settings and that iCloud Drive is on for Kept in iOS Settings → [Your Name] → iCloud.
- Android: open Settings → Google Drive Backup in Kept, sign in with the Google account you want to use, and run a backup. Keep your backup passphrase safe — it is required to restore and cannot be recovered.
- Make sure the device has an internet connection and enough free cloud storage.
- Close and reopen the app, then try again.
I accidentally deleted a transaction
- Deleted transactions cannot currently be recovered from within the app.
- If you made a recent export (CSV or JSON) or cloud backup, you can restore or reference it to re-enter the transaction.
- Going forward, use Export or cloud backup regularly as a safeguard.
App Lock or biometrics isn't working
- iOS: go to Settings → Face ID & Passcode (or Touch ID & Passcode) and ensure Kept is allowed.
- Android: go to Settings → Security → Fingerprint/Face Unlock and confirm a biometric is enrolled.
- Disable and re-enable App Lock in Kept Settings.
- If the issue persists, re-enroll your face or fingerprint in your device settings, then try again.
Still need help?
Can't find what you're looking for? We're happy to help personally. Send us a message and we'll get back to you within one business day.